I’ve heard that being even a little bit professional will get you a long way as a freelancer. Huh? How could you not be professional! Here are some tips from my years of working on high-functioning teams for ways to be a bit more professional in your freelance life.

We probably all have mixed feelings about customer service, from love to hate to envying those who do it well. I spent over fifteen years in frontline customer service, and am thinking about how my lessons learned there apply to my new freelance world.

Today I talk about intrinsic and extrinsic motivation, and how those look very different in a 9-5 than they do freelancing.

I’m finding that there are many mindset shifts you have to go through to become a successful freelancer — one of them being the shift to understanding yourself as an expert. Freelancing, ultimately, is not about an employee/boss relationship, but is more like a B2B business mixed with deep customer service.